CUSTOMER SERVICE

Customer Service
PRIVACY POLICY
TERMS AND CONDITIONS

Privacy

Kart-O-Rama, Inc is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to sales@kartoramainc.com with "Unsubscribe Me" as the subject line. Kart-O-Rama, Inc does not sell, trade or rent your personal information to others.

Free Shipping With In The Continental USA
Order Must Be Placed Online -- Excludes phone orders.
  • All online retail orders over $200 in product will receive free shipping within the continental United States only.
  • Upgraded shipping such as Next Day Air will be charged at full cost.
  • Excludes cost of Insurance which Kart-O-Rama may choose to add to any package if determined necessary.
  • Kart-O-Rama reserves the right to use the shipping carrier of its choice.
  • Orders must be placed online, excludes phone orders.
  • Cannot be combined with any other offer or discount.

Shipping Exclusions:

Free shipping promotion excludes heavy and over sized items such as but not limited to: (Items larger than USPS Priority Mail Medium Box, Clearance Items, Chassis, Kart Stands, Seats,  Bodywork, Lead Weight, Engine Packages, Briggs & Stratton Motors, Starters, Tires, Turbo tire changers and Cases of Oil). If these items are placed in the cart they will be charged regular ground shipping at time of shipment. Drop Shipped items are also excluded from this offer.   Kart-O-Rama may pay a portion of the shipping on oversize and heavy items.

How Does Free Shipping Work? 

Due to PCI compliance regulations and the online store limitations your order will be charged for shipping.  The orders that qualify for free shipping Kart-O-Rama will refund the shipping charges.  If your order qualifies for a partial shipping credit Kart-O-Rama will refund that difference.  We know this is confusing feel free to call us with questions as we try our best to provide you with the best service and products at affordable prices.  All orders that qualify for any refund paid through PayPal are subject to a 4% deduction of the amount to be returned.

Example: Holiday Shipping Special.   All qualyfing orders over $100.00 we will pay 1/2 the shipping and all orders over $200.00 we will pay the shipping for a standard size package.  The shipping is UPS ground or USPS with in the continental USA and excludes oversize or over weight packages as deemed by UPS.  All oversize packages that meet the above criteria we will pay up to 1/2 the shipping.  Example of an oversize package is a kart seat. If you purchase an item or items that are between $100.00 and $200.00 and the box is oversize we may pay up to  25% of the shipping and over $200.00 up to 1/2 the shipping. Internet Orders Only. This Does Not Include Already Discounted Items.

How Do Black Friday through Cyber Monday Specials Work?

Orders must be placed online!

Some Exclusions May Apply, Such As But Not Limited To All ready Discounted Items-Close Out Items, Chassis, Engine Packages, Briggs& Stratton Motors, Hegar Electric Start Kits.

  • We reserve the right to discontinue this offer at anytime without notice.
  • Due to high volume some orders may not ship for 3-5 business days. Orders will be processed in the order received
  • May not be combined with free shipping promotion.
TERMS AND CONDITIONS

Returns:
If for any reason you are not satisfied with the quality of any product purchased from Kart-O-Rama Inc, you have 15 days from time of delivery to contact us for a return authorization. Return authorization will be granted for any product provided the product is in new, unused and undamaged condition. Once we receive the product and verify that it is unused and undamaged, we will issue a "Store Credit" that will be available for the next purchase. If a credit card refund is preferred, a 10% processing fee will be deducted from the refund. You will not be credited for the outgoing shipping charge. After 15 days there is a 15% restocking fee for all returns. Non-returnable Items Include: Electronic Items (NO EXCEPTIONS), Close-out / Clearance Items, Special Orders, Cut-to-Length items, engines and rollers & kart packages.
Any returned item that received free shipping will be assessed a shipping fee and be deducted from your refund. 

Disclaimers:
Kart-O-Rama Inc. is not liable for any damages resulting from internet fraud or credit card fraud. All products sold by Kart-O-Rama Inc. are for racing purposes only. There are no warranties extended by Kart-O-Rama Inc., explicit or implied. If any warranties exist from the manufacturer, distributor or importer, it is the customer's responsibility to pursue satisfaction from said manufacturer, distributor or importer.
Racing is a dangerous sport. Safety equipment sold by Kart-O-Rama Inc. is not guaranteed to protect the user from injury or death.  All risk associated with the use or misuse of any safety equipment sold by Kart-O-Rama Inc. is strictly the responsibility of the user or purchaser. Kart-O-Rama Inc. is not responsible or liable for any injury up to and including death resulting from the use of any product purchased from this web site. By purchasing from Kart-O-Rama Inc., you agree to accept full liability.

Typographical Error:
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Kart-O-Rama Inc. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

Taxes:
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Kart-O-Rama holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

International Shipping Methods and Payment Terms:
Due to the high rate of fraudulent internet activity, we no longer accept international orders from " NEW" customers with the following exceptions:
• Unless referred by an existing customers in good standing (Credit card payment is acceptable)
• Payment is sent via Paypal and shows and approved address at time of shipment. A 2% credit card / Paypal processing fee for all International orders will be accessed based on your entire order.
• Payment is sent via Bank Wire Transfer. Bank Wire transfers are accessed a $25.00 fee. 
International packages are shipped using USPS (US Postal Service) or UPS. e required to pay via PayPal. We do research all International orders due to high fraud rates. International orders are not guaranteed to be shipped the same day they are placed. Customer will be responsible for all shipping fees no matter fault, Including damages, incorrect items, exchanges, etc.

Please note that shipping charges may vary from the amount indicated by the automatic shipping calculator. 
Customs fees, VAT (value added tax) and sales tax are typically charged by the government of your country and must be paid by the customer once the package arrives. We cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. For customs clearance a customs broker is usually needed who may charge you a brokerage fee. Packages may be held up in customs for a few days and will delay delivery. If packages are denied return shipping charges will be charged to the customer. Kart-O-Rama Inc. is not responsible for missing items due to customs inspections. If items are missing we will submit a claim with the shipper but are not able to insure if it is denied. Although missing items are not common it has occurred on some packages going to Mexico. Kart-O-Rama Inc is not responsible for any losses or fees.
 
International Returns: 
ALL SALES ARE FINAL. Kart-O-Rama Inc. is no longer responsible for the goods after you receive a Proof of Delivery.  All shipping damages will be replaced by Kart-O-Rama Inc.  If you did not waive the shipping insurance. Customers will be responsible for replacement shipping costs no matter fault.

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